The dealer MUST give the customer a copy of a diagnostic report IF/When asked to as (for example) this could not only be for your own service records but there is nothing stopping you from having a diagnostic done by a dealer and then taking the report and car to another garage to have it sorted.

 

As for your mileage only reading 16, the "fitter" that fitted your new combi unit should have been able to transfer the mileage from the old one to your new one, by the sounds of it he has not done this. This needs to be addressed as it can make it VERY hard to sell the car later and it will also give you problems with MOT and insurance.

 

I know for a fact the dealer diagnostic computers and software CAN access the sub-systems and modify the mileage data as well as other data so they CAN do this.

 

Peugeot dealer or not, they are a Nissan appointed dealer, they cant have one set or rules for Main dealers and another set of rules for Appointed dealers.

 

This dealer needs a taking apart.

 

This is why i refuse to tarnish my Reputation by working for a dealer.

 

I'm glad you finially got it sorted and a little cheaper but you should not have had to go through all this hassle to get it done.

 

Lets hope you dont have anymore problems and can have many years happy motoring.

 

Again, sorry for my delay reply

 

All the best

 

As for the cost of everything, I know for a fact (worked in a Mercedes Garage & I do my own Diagnostics on my laptop) that a diagnostic don't take 1hour unless it's something REALLY serious, but thats one of the many HUGE problems with dealers these days.

 

If these new cars did not have everything linked to the ECU it would be SO much better for everyone.

 

As a mechanic, to find the cause of some problems you have to replce the bit that got messed up so you can trace back to the root cause of the issue and then sort that.

 

You would have to replace the Combi-Meter unit to so everything worked again to find Whatever caused the Combi-meter unit to "crap out" in the first place.

 

With any luck it could be just a simple fault in the unit the caused it to short out.

 

When they do Any kind of Diagnostic they have to print out the Report for their records and if the customer asks for a copy of the report.

 

The cost of the new unit is a lot but with it being all electrical and a digital read-out it's going to be a big hole in the pocket.

 

As for customer service, 90% of dealers are known for bad customer service and it gets worse when its coming to closeing time and around christmas.

 

Theres not much I can say to help ease the issues your having other than try and give you an idea of how mechanics work with these computer dependant cars....In my opinion it makes our jobs as mechanics a lot harder unless we have the dealers diagnostic software and for some cars that can cost us around £5.000 just for the computer and software without all the factory updates for it, but thats how these dealers make their money these days.

 

I've only had to start using laptops on cars for the last 2years and sometimes it does make it a little better for me to sort issues but other times i've had to ignore what the computer is telling me and use my own experiance. It's all a 50/50 thing with computers in cars. (I hate it, I like my classic cars)...

 

I do hope it all works out for you and you start getting better service. My advice would be to get hold of a manager/supervisor at the customer service and really stick it to them, don't be afraid to give them a bit of attitude either, sometimes they need to hear that your annoyed. (i've done a few times)

 

I've done a lot of digging on this issue and just cant seem to find anything on it, so i'm hoping it is just something in the combi-meter unit that gave up and shorted out.

 

Anyway, I've done enough babbling..

 

I do hope this gets better for you.

 

Look forward to the outcome of all this.

 

Heres hoping you have a great start to the New year.

 

I've done a little digging on this Combi-Meter and from what I can make out this is the main digital dashboard infront of the steering wheel.

 

Does seem about right though, if nothing is working then something could have shorted out inside it.

 

You never know, they could replace it and while it's still with them it repeats the same issue that started this whole thing off. That will give them a headache to play with.

 

Let's hope that replacing the unit sorts the issue for good.

 

Keep us updated as this is really interesting.

 

All the best.